Shipping & Returns


Our store Free SHIPPING To WORLDWIDE On All Items!! You can leave comment or send us a mail if you need the fastest delivery to insure the time you need.


Shipping Method

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the transit time based on the shipping method you've chosen.
Let's say you order a faucet. To calculate when you should expect it to arrive, you would go to the faucet's product detail page and find the "Processing Time" estimate. You would then add this estimate to the Shipping Time estimate for your chosen shipping method to get the total time until your order arrives.
Please use the chart below to help gauge how long it will take to receive your order.



Note:

Delivery Estimate:3-5 days to major destinations. According to the customers' national matching, we'll choose DHL, UPS, TNT, Fedex shipments!

Processing Time: 3-7 Days

Total:6-12 Days

The following is a list of the different international carriers available on tradeage, estimated time in transit, and where tracking services can be located.

Carrier Name
Estimated time in transit from China to USA
Tracking Services
2-4 days
2-4 days
2-4 days
2-4 days
5-10 days
5-14 days

Chinese holiday reminder: Chinese holiday reminder: During week-long Chinese holidays, Chinese National Day (October 1, 2012) and Chinese New Year (February 10, 2013), services from certain suppliers and carriers may be affected, meaning that deliveries for order placed around these holidays may be delayed 2-6 days.


Return Policy

General Return and Cancellation Policies

Return Policy

Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

For all returns, please Login to My Orders and submit a return request form to Customer Service within 7 days of receiving your order.

Exceptions:

If we shipped you the wrong item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

If we shipped you an item in the wrong color: You are eligible for a full refund. (Perceived color difference due to the display settings of your computer monitor are not grounds for a refund.).

If we shipped you a defective item: You are eligible for a refund or exchange depending on the item category.

If you aren't satisfied with your purchase: You may be eligible for a return or exchange depending on your situation and the type of item involved.

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